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The Inspector-General of Taxation and Taxation Ombudsman (IGTO) has released two quarterly reporting packs and a register of potential review topics.
The reporting packs are for quarters 1 and 2 for 2019/20. They cover statistical information about complaints received and the following key performance areas for the organisation:
• Provision of an independent, efficient and effective tax complaints service for taxpayers
• Identification and investigation of priority areas for improved tax administration
• Provision of advice that is independent, timely and relevant to the administration of taxation laws in Australia
• Cooperation and collaboration with relevant agencies and stakeholders — both domestically and internationally, and
• The fostering of a diverse, engaged and resilient team.
The register of potential review topics identifies potential topics for IGTO to review, as identified and suggested by various stakeholders, the taxation complaints service and other sources. The review work aims to improve the administration of the taxation system and assure and ensure that tax administration aligns with the community expectations. The 27 topics in the register identified for investigation include topics ranging from the ATO’s use of My Gov communications to the management of objections.
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